When will my order arrive?
You can expect your items to arrive by the estimated delivery date, which is shown for each item during checkout. Once your order ships you will receive an email with tracking information. Your items may arrive sooner than the estimated delivery date. Please also note that the estimated delivery date is an estimate only and is not guaranteed.
How can I track the status of my package?
When your order ships, you will receive a confirmation email containing tracking information.
You can also track your order by simply going to Order History under My Account. From there, click on any order number for its complete order details, including its tracking number. Clicking on the tracking number takes you directly to the shipping carrier’s website, where you can follow the progress of your shipment(s).
If you do not have a Libasi account yet, set one up under My Account.
What does it cost to ship my order?
Shipping costs are calculated automatically at checkout and depend on:
- Destination Country
- Size/weight of the package
- Shipping method selected
We offer several different shipping methods. The prices for each available option will be displayed at checkout.
* If you cannot see your country listed, then it is likely that we do not currently ship there.
What carrier do you use to ship your orders?
We ship via UPS or DHL dependent on your ship to country.
UPS delivers packages Monday through Friday from 8 A.M. to 6 P.M
DHL delivers packages Monday through Friday from 9 A.M. to 5 P.M
Both may require a signature, so please select a delivery address where you will be present at the time of delivery.
Delivery schedules are subject to product availability and payment clearance. Actual delivery times may also vary depending on shipping locations.
You will be asked to provide a telephone number on the shipping page of checkout, which is important if the courier needs additional information to insure a successful delivery. You will also be asked to provide an email address, to which we will send confirmation that your order was placed.
Where do you ship to?
Currently, we offer shipping throughout EMEA.
Do I need to pay duties & taxes?
Duties & taxes are beyond our control as they are set by the Customs Authority of the destination country and depend on a number of factors, such as:
- Country of origin of the purchased product
- Local VAT rates
- Local import taxes
It will be your responsibility to pay these charges if and when asked to by your local authorities.